Privacy Policy

Last updated: July 28, 2026

This policy describes what data TourBrain collects from subscribed providers and from travelers using the platform, and how it is used.

1. Data we collect

·From the Provider: business name, contact person, email, phone/WhatsApp, branch locations and addresses, billing information.
·Payment data: processed directly by Stripe. TourBrain does not store card numbers.
·From the traveler who books: booking date, number of people, and the contact detail provided (WhatsApp or email), which is shared with the booked business.
·Platform usage: plan change history and subscription status, needed to run billing.

TourBrain does not currently generate per-listing metrics for views, clicks or conversations. If these are added in the future, this policy will be updated before collection begins.

2. Use of data

·Operate and bill the Provider subscription.
·Deliver bookings from interested travelers to the Provider.
·Answer traveler questions through the conversational assistant.
·Communicate service changes, charges and support.

3. Sharing with third parties

TourBrain shares data only with providers necessary to operate the service: Stripe (payments), Supabase (storage), messaging and email providers for notifications, and the language model provider powering the conversational assistant. Data is not sold to third parties for advertising.

4. Security

Data is stored with Row Level Security access controls, and service credentials are managed through environment variables, never exposed in public code.

5. Provider rights

The Provider may request access, correction or deletion of its data by writing to soporte@creativabalam.com.mx. Deleting data means removing the listing from the catalog.