Billing Policy
Last updated: July 28, 2026
1. Billing cycle
Each subscription has a fixed billing cycle from the signup date. Charges are made automatically to the registered payment method at each renewal. The renewal date does not change due to plan changes.
2. Plan changes
Upgrade (Basic → Pro): the prorated difference for the remaining days of the current cycle is charged immediately. The Pro plan activates only once the charge is confirmed — if the payment is declined, the subscription stays on Basic.
Downgrade (Pro → Basic): no immediate charge or refund. The change applies at the next renewal, and the Provider keeps all Pro benefits until that date. The scheduled change can be cancelled from the dashboard before it takes effect.
When a downgrade takes effect, locations and products exceeding the new plan limit stop being shown publicly, but are not deleted: if the Provider upgrades again, they are restored automatically.
3. Failed payments
If a charge fails, the subscription enters a grace period and automatic retries run for approximately two weeks. During that period the listing stays active. The Provider can update the payment method at any time from the dashboard. If payment is not resolved once retries are exhausted, the listing is suspended until the account is brought up to date.
4. Receipts
Each charge automatically generates a receipt sent by email. Full payment history and receipt downloads are available from the billing portal accessible from the Provider dashboard.