Cancellation and Refunds (Providers)
Last updated: July 28, 2026
1. Cancellation by the Provider
The Provider may cancel its subscription at any time from the dashboard. The listing stays active until the end of the period already paid; no refunds are issued for the remaining time in the current cycle. Until the cancellation takes effect, it can be reversed from the same dashboard.
2. Downgrades are not refunds
Changing from Pro to Basic does not generate a refund for the price difference of the current period — the Provider keeps and enjoys the Pro benefits throughout that cycle. The price adjustment applies at the next renewal.
3. Exceptional refund cases
Creativa Balam may authorize a manual refund, at the support team’s discretion, in cases of proven billing error, duplicate charge, or service failure attributable to TourBrain that prevents use of the platform for a relevant period.
4. Termination for breach
If a listing is suspended for unresolved non-payment or breach of the Terms, no refund applies.