Deposits and refunds for travelers
Last updated: July 28, 2026
This policy applies to anyone booking an experience through TourBrain.
1. What the deposit is
When you book through TourBrain, you pay a per-person deposit that confirms your reservation with the business. The exact amount is always shown before you pay. The deposit is not the full price of the service: the remaining balance is paid directly to the business on the day of the service, under its own terms.
2. 100% refund
If the business cannot honor your booking, you get a 100% refund of the deposit — no exceptions and no justification needed. This applies if the business cancels, does not show up, or cannot provide the service on the booked date and conditions.
The refund is processed to the same payment method you used, within 5–10 business days after the incident is confirmed.
3. Cancelling on your side
Conditions for cancelling by your own decision (deadlines and whether the deposit is refundable) are set by each business and shown on its listing. TourBrain does not impose a single policy, but requires that the business policy be published and honored.
4. How to request a refund
Write to soporte@creativabalam.com.mx with the email or WhatsApp you used for the booking and the date of the service. TourBrain mediates between you and the business, and in the cases described in point 2 issues the refund directly.
5. Your data
The contact detail you provide when booking (WhatsApp or email) is shared with the booked business so it can confirm and coordinate the service. It is not used for third-party advertising.